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Paul Moran, Chief Commercial Officer

June 30, 2022 • Leader Letters

We All Own Customer Satisfaction

Winning new customers and keeping existing customers is essential to the long-term success of any company.  Satisfying customers or achieving “customer satisfaction” is critical to the success of Turner Mining Group.  As obvious as that may seem, it’s not always obvious how our individual roles impact customer satisfaction.  A good way to understand how you impact customer satisfaction is to think about the concept of “internal” and “external” customers.

Ask yourself, “Do I support internal customers, external customers, or both”?

Internal Customers

Thinking of everyone in our company as an internal customer strengthens our team. Internal customers are typically co-workers who rely on you to do your job supporting them, so they can do their job serving their customer.  Examples of internal customers are co-workers who depend on the IT team to provide laptop and technical support, so we have the tools we need to serve our respective customers. The equipment team supports the field operation teams by ensuring our operators have good equipment that’s properly maintained so they can do their jobs.  Therefore, the equipment teams’ internal customers are the operators. At the end of the day, we all rely on someone to support us in our job, so we are all internal customers to one another.

External Customers

External customers include our existing as well as the companies we are targeting to become new customers.  Again, it may seem obvious, but satisfying the external customer is critical to the success of our business. Those of us who serve external customers rely on the tools and support we get from our co-workers to meet or exceed the external customers’ expectations.  Examples include our on-site operations teams who serve the external customers by performing mining and other specialty earthworks services at the customer mine site.

How do you impact customer satisfaction?

Think about your job and identify if you serve internal customers, external customers, or both as they are equally important.  More specifically, remember that what you do is essential to achieving overall customer satisfaction and ensuring the long-term success of Turner Mining Group. You’ll find that you will get greater job satisfaction if you understand how “what you do” impacts the customer and our company as whole.  As always, we appreciate your impact and commitment to helping us all sustain customer satisfaction.

Paul Letter

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We’re hiring in Vermont!

Turner Mining Group is looking for experienced operators to join the crew in Vermont.

We are hiring for:
• Excavator Operators
• Dozer Operators
• Haul Truck Drivers

If you know your way around heavy equipment and want to be apart of a crew that feels like family, then apply today!

You can apply through the link in our story or go to:
https://turnermining.com/careers/

#TurnerMiningGroup #NowHiring #VermontJobs #MiningCareers #HeavyEquipment #ExcavatorJobs #DozerJobs #HaulTruckDrivers #BlueCollarStrong #ChangeTheGame

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Open post by turner_mining_group with ID 18383094133136838
We’re hiring in Vermont!

Turner Mining Group is looking for experienced operators to join the crew in Vermont. 

We are hiring for:
• Excavator Operators
• Dozer Operators
• Haul Truck Drivers

If you know your way around heavy equipment and want to be apart of a crew that feels like family, then apply today! 

You can apply through the link in our story or go to:
https://turnermining.com/careers/

#TurnerMiningGroup #NowHiring #VermontJobs #MiningCareers #HeavyEquipment #ExcavatorJobs #DozerJobs #HaulTruckDrivers #BlueCollarStrong #ChangeTheGame

Early starts make for some great views of our machines getting things done.

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Open post by turner_mining_group with ID 18079051699761760
Early starts make for some great views of our machines getting things done. 

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We love what we get to do everyday!
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Open post by turner_mining_group with ID 17939610900005418
We love what we get to do everyday!
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What’s your favorite movie that has mining in it?
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We folded underneath the pressure of the trend…

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Open post by turner_mining_group with ID 17928272601026450
We folded underneath the pressure of the trend…

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Turner Mining Group

North America’s Trusted
Mining Services Provider

Get A Quote

812-277-9077
info@turnermining.com

Indiana Office
304 W. Kirkwood Ave, Ste. 100

Bloomington, IN 47404

 

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